Simply contact us from the Contact page, selecting “Information request” or “Request for quotation” as the subject. You will be contacted by a member of our staff as soon as possible.
Frequently Asked Questions
I would like to start a collaboration to distribute Progetti products in my territory, how can I do?
In addition to training an adequate number of users, do we have other regulatory obligations related to the possession of an AED?
According to the provisions of law 116 of 4 August 2021, the use of the defibrillator is not bound to any training course, its use is also decriminalized according to Article 54 of the Italian Civil Code. The training of personnel for first aid is part of the obligation relating to the law on safety in the company. What we recommend is to inform those involved in the training of first aid of the presence of the defibrillator so as to do a part related to its use, although not mandatory.
Can / should we make our AEDs available to other companies located near where we have placed it?
The AED is for your use and there is no obligation to make it available to the public. At the time of registration on the regional portal indicated (if available) or that of 118, information related to accessibility will be requested, with the possibility of also indicating specific time slots (ideal for commercial activities).
I have a technical problem with my PROGETTI MEDICAL device, what can I do?
Simply contact us from the Contact page, selecting “Request for assistance” as the subject, indicating the model of the product and the serial number, present on the device itself, on the original box, and/or on the sales documents.
I would like to get information on my order, what should I do?
Normally, at the time of shipment, our staff sends an e-mail/communication with an order tracking number, which can be used to check the status of the shipment from the courier portal used.
Is it necessary to notify someone and/or register the successful installation of the AED on some website?
Yes, RESCUE SAM and the other AEDs must be registered on the portal dedicated to defibrillators in the region in which they are installed. If the region has not activated a portal then the presence of the defibrillator is reported to the 118/112 operations center.
In the case of the use of the AED, installed within my business, must my employees trained in the use of the defibrillator intervene even in the event of an emergency outside my company, or are other companies required to train their operators on the correct use of the AED?
No, there is no obligation. The use of the AED does not involve any liability’.
How can I get a Declaration of Conformity of my device with a mention of the serial number?
It will be sufficient to contact us from the Contact page, selecting “Reports” as the subject, indicating the need to receive a Declaration of Conformity, the model of the product in question and the serial number of the same, present on the device itself, on the original box and/or on the sales documents.
What does the warranty include?
We recommend that you request detailed information on the relevant page
Do you still have doubts?
Our purchasing department is at your disposal for consultations and information. Contact us to discover the detailed specifications of a product.
